Your satisfaction is a MUST!
Here at Tempe Tyres, our intent is to provide products and services of exceptional value. We work hard to ensure these materials deliver the features and functions that people need and we carefully test them to meet their criteria.
Due to our wide variety of products and services, we have different warranties for different products and services. Generally, all our products are covered by their manufacturer’s warranty.
Warranty On Tyres
At Tempe Tyres we guarantee the quality of all the tyres we supply and install for the life of the tyre. Should you discover a manufacturer's fault after the purchase we will replace your tyre free of charge. If the tyre tread is worn more than 10%, Tempe Tyres will replace the tyre on a pro-rata basis (for example, if a tyre is 40% worn, Tempe Tyres will cover 60% of the cost of a replacement tyre while you will only pay 40% of the cost). Any claims on tyres when received have to be reported to us within 7 days of delivery. Tempe Tyres does not cover shipping and handling charges on all warranties both to and from the customer.
Tyres that become unserviceable under the following circumstances are not covered by this warranty:
Warranty On Wheels
All wheels sold by Tempe Tyres & Wheel Centre are covered by a 1-year warranty to the original purchaser from the initial purchase date.
We offer a guarantee for wheel alignments for 7 days from the date of service.
On Road Legality
When the wheels and tyres on a car are changed, this can alter its legality on the road. It is the vehicle owners' responsibility to contact relevant road and traffic authorities prior to the modifications being undertaken to see if they are permitted. Tempe Tyres is not liable for any legal issues that may arise with the purchase and installation of wheels and / or tyres.
Cancellations and Return
We do not accept any returns after 14 days from the invoice date.
Any cancellations will incur a 25%-40% restocking fee.
Freight charges are NON-refundable if products have been sent and all freight is paid by the customer.
Any special order products cannot be returned, including but not limited to any machine/drilling orders.
To be eligible for a return on wheels, the wheels need to be returned in their original boxes.
Guarantee On Fitments
If any products are delivered and do not fit, we will gladly cover all transport fees and replacement fees except if the car has any aftermarket modifications (upgrade brakes, lowered suspension, etc). Please specify any modification to our staff while ordering to confirm fitment. Tempe Tyres is not responsible for tyre scrubbing on guards, if you have any problems, we recommend rolling the guards. Fitment complications have to be reported to us within 7 days of delivery.
Our fitment guarantee applies to all wheel and tyre or wheel and tyre package purchases that are to be placed on standard, non-modified vehicles. Anything pertaining to wheels and tyres that have not been recommended by us is not applicable to our fitment guarantee, such as custom offsets.
If the customer's vehicle is modified, and they have not informed us in writing or placed the information on the order, the fitment guarantee is nullified.
We offer a Lifetime guarantee on all work performed at the Tempe Tyre & Wheel Centre.
Terms and Conditions of Guarantees:
Tempe Tyres & Wheel Centre will repair or exchange (where possible) the product or service if it becomes defective within the warranty period. Tempe Tyres & Wheel Centre will bear the reasonable expense of claiming the warranty, and freight charges at the customer's expense.
This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse, neglect or where subsequently repaired or modified by an unauthorised service agent.
The warranty does not cover normal wear and tear or normal service life.
Please retain your invoice as proof of purchase and contact Tempe Tyre & Wheel Centre. You can also contact our Customer Service Centre at (02) 8577 8577 or alternatively, visit www.tempetyres.com.au. Warranty claims can be addressed to our Customer Support Centre at 860-868 Princes Highway, Tempe NSW 2044.
All our wheels are of high lustrous chrome dipped wheels. If there is any problem with the chrome work, we will gladly replace them under the following conditions:
Brake dust shall not collect on these wheels due to the fact that Brake Dust crystallises and becomes caustic (like an acid).
If the car is to be taken to a car wash no acidic cleaner nor polish shall be used on the wheels otherwise the clear protective coating of the wheel will be stripped causing flaking or pealing which will make our warranty void.
Proof of purchase must be provided in case of a warranty claim.
The warranty is valid for the original purchaser of the products and will not be passed on to the second owner.
The customer pays for shipping and handling both ways on all warranties and adjustments.
All products sold by Tempe Tyres carry the standard manufacturer’s warranty. Tempe Tyres will be happy to help when a warranty problem arises. Beyond the standard manufacturer’s warranty, there are no warranties, express or implied including any warranty of merchantability or fitment for any particular purpose.
If you have a question about our guarantees, then call us on (02) 8577 8577.